The questions people actually ask.

Instalments spread the whole price: €1,199 becomes €50 a month over 24 months. They change when you pay, not how much. This changes the number itself: the guaranteed residual value comes out before the monthly payment is set, so the same phone is €33 a month, or €26 with a trade-in, and the residual falls due only if the customer keeps the product. The customer sees the same product for visibly less per month, with a promise at the end.

A regulated partner bank lends to the customer and carries the credit risk, as banks do. Fairown guarantees the product's residual value and carries that risk on its own book. You carry neither. When a customer returns the product, Fairown pays the guaranteed buyback value to the bank on the customer's behalf.

There are two ways to run a programme. Either you set the residual values and take the risk on your book, with our database, engine and operations behind you. Or Fairown sets the values, takes the risk, and routes returned products to resale through the channels agreed with you. Most partners start with the second and revisit once the programme has history.

The secondary market for your products already exists, on marketplaces you neither see nor steer. A programme brings it under your rules: returned products come back a generation or more behind and sell into the used market, in the channels and markets you set in the programme terms. And every unit that comes back is a customer who has just bought new, because the buyback funds the next purchase. Cannibalisation assumes the refurbished unit replaces a new sale. Here it pays for one.

Like adding a payment method: one counterparty, one API. You send the basket, and the regulated credit steps run on a co-branded page that carries your brand, with Fairown named as the partner behind it. The technical overview is on the integration page.

Yours. Programmes run co-branded, powered by Fairown but presented as your programme. Renewal messages during the term go out from your domain, drafted by us, reviewed and approved by you. Getting products back is our core business, so we keep testing and improving those flows.

In store, the device is checked on the spot and its value comes straight off. Online, two ways, both live today: the credit starts at the full price and the trade-in value is paid out once the old device arrives and passes its check, or the value is refunded after the check. Either way, a customer who never sends the device simply stays liable for the full product.

It depends on the shape of the programme, and pricing belongs in a direct conversation, not a website. The honest version: a pilot starts in one market or one channel, scoped so both sides can measure it. Start with your situation and we will give you the shape and the timeline for your case.

You buy a product with financing, and at an agreed point you can return it in exchange for a new one, with its value at that point guaranteed from the start. Use it, then trade up or keep it.

That depends on how your programme is set up, and your agreement says which it is. In a forward trade-in programme you own it from day one, and ownership passes to Fairown only when you choose to hand it back. Where the programme is a lease, the lessor holds title and you have the same buyout option at the end. Either way you have a fixed term, a residual value priced on day one, and the choice of upgrading, handing it back, or settling the rest and keeping it.

No. Renewal is optional, and keeping it is always one of the choices. In a forward trade-in programme you carry on with your instalments under the original agreement until the balance is settled, with no new application. In a lease you keep it by settling the residual value agreed on day one. Your agreement says which kind yours is.

Fairown pays the agreed buyback value to the bank on your behalf. If your product meets the normal wear criteria, Fairown covers the full guaranteed amount. If its condition is below normal wear, you get an adjusted offer, and you can accept it or decline and keep the product.

Your credit agreement is with the bank, and the installments are your responsibility. Fairown does not cover missed payments. If you are struggling, talk to the bank early.

Consumer credit rules give you a 14-day right of withdrawal. And you can pay the loan off early through the bank at any time, which settles the balance in full.